Effective Date: 05 August 2026
Last Updated: 05 August 2026
Welcome to www.jgdhealth.com and the JGDHealth hospital management platform, including its associated web applications, mobile applications, software modules, integrations, portals and related services collectively referred to as the “Platform” or “Services.”
The Platform is owned and operated by JuzGoDigital Private Limited, operating under the brand name JGDHealth, referred to in these Terms as “JGDHealth,” “we,” “us,” or “our.”
These Terms and Conditions govern the access to and use of the Platform by hospitals, healthcare institutions, diagnostic centres, authorised healthcare organisations and their authorised employees, doctors, consultants, administrators, contractors and representatives.
In these Terms:
By accessing or using the Platform, you confirm that you have read, understood and agreed to these Terms.
By registering for, accessing or using the Services, the Hospital and its Authorised Users agree to be bound by:
Where an Order Form or separately signed agreement conflicts with these online Terms, the separately signed agreement or Order Form will prevail to the extent of that conflict.
The Platform is intended primarily for hospitals and authorised healthcare organisations and is not offered directly to individual consumers for independently obtaining medical advice.
Any person accepting these Terms on behalf of a Hospital represents and warrants that they:
Authorised Users may access the Platform only within the authority and permissions granted to them by the Hospital.
The Hospital must provide accurate, complete and current information when creating an account or subscribing to the Services.
The Hospital must promptly update any information that becomes inaccurate or incomplete.
The Hospital is responsible for:
The Hospital and its Authorised Users must:
The Hospital is responsible for activities performed through its accounts, except where the activity results directly from a security failure attributable to JGDHealth.
Subject to payment of applicable fees and compliance with these Terms, JGDHealth grants the Hospital a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to access and use the Services during the applicable subscription period.
The Services may be used only:
No ownership rights in the Platform are transferred to the Hospital or any Authorised User.
The Hospital and its Authorised Users must not:
We may investigate suspected violations and take appropriate action, including restricting or suspending access.
The Hospital remains responsible for its healthcare operations and for the conduct of its Authorised Users.
The Hospital is responsible for:
The Hospital must not instruct JGDHealth to process information in a manner that violates applicable law.
JGDHealth is a healthcare technology provider and is not a hospital, medical practitioner, diagnostic provider, pharmacy or emergency-care provider.
The Platform supports hospital operations and clinical documentation but does not independently provide medical advice, diagnosis or treatment.
All clinical decisions remain the responsibility of the Hospital and its qualified healthcare professionals.
The Hospital and its Authorised Users must independently review and verify:
The Platform must not be used as the sole source of information for emergency treatment, critical clinical decisions or life-supporting care.
Certain Services may include artificial intelligence, transcription, summarisation, decision-support, automation or predictive features.
These features are intended to assist healthcare professionals and administrative teams. Their outputs may contain inaccuracies, omissions or incomplete information.
The Hospital is responsible for ensuring that:
JGDHealth does not warrant that AI-generated or automated outputs will be error-free or suitable for use without professional review.
As between JGDHealth and the Hospital, the Hospital retains ownership of Customer Data submitted to the Platform on its behalf.
JGDHealth does not acquire ownership of patient medical records merely because they are processed or stored through the Platform.
The Hospital grants JGDHealth and its authorised service providers a limited right to host, store, transmit, back up and otherwise process Customer Data solely to:
Where the Hospital determines the purpose and means of processing patient or other personal data, the Hospital will ordinarily act as the relevant data fiduciary, controller or equivalent responsible entity and JGDHealth will process such information on behalf of the Hospital.
JGDHealth may act independently as a data fiduciary or controller for limited information processed for its own legitimate operational purposes, including account administration, billing, security, legal compliance and direct communications with the Hospital.
The precise roles and responsibilities of the parties may be further described in a Data Processing Agreement.
The Hospital represents that it has all necessary rights, notices, consents, permissions and lawful grounds required to collect and process Customer Data and to make it available to JGDHealth.
The Hospital must not upload or process any information that it is not legally authorised to use.
The parties will comply with applicable data-protection and information-security laws, including, to the extent applicable and in force from time to time:
Where Services are provided outside India, additional data-protection requirements may be addressed through the applicable Order Form or Data Processing Agreement.
JGDHealth will maintain reasonable administrative, technical and organisational safeguards designed to protect Customer Data against unauthorised access, alteration, disclosure, loss or destruction.
The specific security measures, hosting arrangements, certifications and contractual commitments applicable to a Hospital may be described in the Order Form, security documentation or Data Processing Agreement.
No electronic system can be guaranteed to be completely secure. The Hospital must maintain appropriate security controls within its own environment, devices and network.
Each party must notify the other without undue delay after becoming aware of a confirmed security incident affecting Customer Data where such notification is required under the applicable agreement or law.
The parties will reasonably cooperate in investigating, containing, documenting and responding to the incident.
The Hospital remains responsible for notifying affected patients, regulators or other authorities where the law places that responsibility on the Hospital, unless otherwise agreed in writing.
Where a patient contacts JGDHealth regarding information controlled by a Hospital, JGDHealth may direct the patient to the relevant Hospital.
JGDHealth will reasonably assist the Hospital in responding to legally valid requests for access, correction, updating, completion, restriction or erasure, subject to the applicable agreement and law.
JGDHealth may use statistical, aggregated or appropriately de-identified information to operate, secure, analyse and improve the Services, provided that such information does not reasonably identify the Hospital, an Authorised User or a patient and such use is permitted by applicable law and the relevant agreement.
Customer Data will be retained in accordance with:
Following termination, the Hospital may request an export of Customer Data within the period specified in the applicable agreement.
After the applicable export or retention period ends, JGDHealth may delete or anonymise Customer Data, unless continued retention is legally required.
The Platform may integrate with third-party products and services, including:
Third-party services may be subject to their own terms, privacy policies, charges and availability conditions.
JGDHealth is not responsible for failures, interruptions, changes, data practices or acts of an independent third-party provider, except to the extent caused by JGDHealth’s failure to perform its contractual responsibilities.
Where the Hospital supplies third-party credentials or API keys, the Hospital authorises JGDHealth to use them solely for the requested integration.
The Hospital is responsible for ensuring that it is authorised to connect each third-party service and transfer the relevant information.
JGDHealth will use commercially reasonable efforts to provide the Services in accordance with the applicable Service Level Agreement and Support Agreement.
The Services may be temporarily unavailable because of:
Where reasonably practicable, advance notice will be provided for planned maintenance that may materially affect availability.
Specific uptime commitments, support hours, response times and remedies apply only where they are stated in the applicable Service Level Agreement or Order Form.
JGDHealth may update, enhance or modify the Platform to improve security, functionality, performance, usability or legal compliance.
We will not materially reduce the core functionality purchased by the Hospital during an active subscription period without reasonable notice, except where a change is required:
New modules and premium features may require additional fees.
The Hospital must pay all subscription, implementation, customisation, integration, training, support and other charges specified in the applicable Order Form.
Unless otherwise stated:
Fees are non-refundable once implementation, onboarding, configuration, customisation, integration or service delivery has commenced, except where:
Non-use of the Services by the Hospital or its Authorised Users does not create an entitlement to a refund.
JGDHealth and its licensors retain all rights, title and interest in and to:
The Hospital retains ownership of its trademarks, branding, content and Customer Data.
Feedback, suggestions or recommendations provided regarding the Services may be used by JGDHealth to improve the Platform without restriction, provided that such use does not disclose the Hospital’s Confidential Information or Customer Data.
“Confidential Information” means non-public business, commercial, technical, financial, operational, security or other information disclosed by one party to the other that:
Customer Data, patient information, product road maps, security documentation, pricing and technical information are Confidential Information.
Each receiving party must:
Confidential Information does not include information that the receiving party can demonstrate:
A receiving party may disclose Confidential Information where required by law, court order or governmental authority.
Where legally permitted, the receiving party will provide reasonable prior notice so that the disclosing party may seek protective measures.
Each party warrants that it has the authority to enter into and perform its obligations under these Terms.
JGDHealth warrants that the Services will be provided using reasonable skill and care and will substantially perform in accordance with applicable documentation, subject to the Order Form and Service Level Agreement.
Except for warranties expressly provided in a signed agreement and to the maximum extent permitted by law, the Services are provided on an “as available” basis.
JGDHealth does not warrant that:
The Hospital is responsible for determining whether the Services are suitable for its clinical, operational and regulatory requirements.
The Hospital will indemnify and defend JGDHealth and its officers, employees and affiliates against third-party claims, losses, damages, penalties, costs and reasonable legal expenses arising from:
This obligation does not apply to the extent that a claim was caused by JGDHealth’s breach, negligence or wilful misconduct.
Subject to the applicable agreement, JGDHealth will defend the Hospital against a third-party claim alleging that the Hospital’s authorised use of the unmodified Platform infringes an intellectual property right.
This obligation does not apply to claims resulting from:
JGDHealth may modify or replace the affected Service or terminate the affected portion and provide any contractually required refund or credit.
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive or consequential damages, including loss of profit, revenue, goodwill, anticipated savings or business opportunity.
JGDHealth will not be liable for:
Except for liabilities that cannot lawfully be limited, JGDHealth’s total aggregate liability arising from the Services will not exceed the fees paid or payable by the Hospital for the affected Services during the 12 months immediately preceding the event giving rise to the claim.
Nothing in these Terms limits liability for fraud, wilful misconduct or any liability that cannot be excluded under applicable law.
Any additional exclusions, caps or exceptions stated in a signed agreement will prevail.
JGDHealth may suspend access to all or part of the Services where reasonably necessary because of:
Where reasonably practicable, we will provide notice and an opportunity to resolve the issue before suspension.
We will limit the suspension to the extent and duration reasonably necessary.
These Terms remain in effect while the Hospital or its Authorised Users access or use the Services.
The applicable subscription may be terminated:
Upon termination:
JGDHealth may update these Terms to reflect changes in:
The revised Terms will be posted on the website with an updated effective date.
Where a change materially affects an existing Hospital’s contractual rights, reasonable notice will be provided through email, the Platform or another appropriate method.
Changes will not override a separately signed agreement unless agreed by the parties.
These Terms and all disputes arising from them will be governed by the laws of India.
Before commencing arbitration, the parties will attempt in good faith to resolve the dispute through discussions between authorised representatives.
Any dispute that is not resolved through good-faith discussions will be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.
The arbitration will:
If the parties cannot agree on an arbitrator, the arbitrator will be appointed in accordance with the Arbitration and Conciliation Act, 1996.
The courts in Coimbatore, Tamil Nadu will have exclusive jurisdiction over:
The Arbitration and Conciliation Act allows contracting parties to agree on the place of arbitration, which is why the clause identifies Coimbatore as both the seat and venue.
Neither party will be responsible for delay or failure caused by circumstances beyond its reasonable control, including:
The affected party must take reasonable steps to minimise the effect of the event and resume performance as soon as reasonably possible.
Payment obligations already due are not excused by a force majeure event.
These Terms, together with the applicable Order Form and incorporated agreements, constitute the entire agreement regarding the Services and supersede earlier discussions or representations relating to the same subject matter.
If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue in effect.
Failure to enforce a provision does not constitute a waiver of that provision or any other right.
Neither party may assign its rights or obligations without the other party’s prior written consent, except in connection with a merger, acquisition, corporate restructuring or sale of substantially all relevant assets, provided that the assignment does not materially reduce the other party’s rights.
The parties are independent contractors. These Terms do not create a partnership, agency, employment, franchise or joint venture.
Except where expressly stated, these Terms do not give rights to any third party.
The Hospital agrees that agreements, notices, invoices, approvals and other communications may be provided electronically.
Electronic acceptance, including clicking an acceptance button or continuing to use the Services after being presented with the Terms, may constitute valid acceptance to the extent permitted by law.
Formal notices may be sent to the email or address specified in the applicable Order Form.
Notices to JGDHealth should be sent to the contact information below.
Questions, complaints or legal notices relating to these Terms may be sent to:
JGDHealth
JuzGoDigital Private Limited
Third Floor, 311, Thadagam Main Road
Near Bharathi
Matriculation School
Saibaba Colony
Coimbatore, Tamil Nadu 641013
India
Legal enquiries: legal@juzgodigital.com
Support enquiries: support@juzgodigital.com
By accessing or using the Services, the Hospital and its Authorised Users acknowledge that they have read, understood and agreed to these Terms and Conditions.